Terms of Service & Privacy Policy

Aecho provides voice intelligence services that analyze tonal aspects of speech to gain insights into human traits. Our services include but are not limited to:

• Voice-based interview and recruitment analysis
• Occupational risk assessment through voice analysis
• Personality trait profiling and emotional intelligence evaluation
• Voice identity verification and deepfake detection

Services are provided on a subscription basis as specified in your service agreement or the relevant product documentation.

While we strive to provide accurate analysis, please understand these important limitations:

• Not a Substitute for Professional Advice: Our voice analysis services do not replace professional medical, psychological, legal, or other expert advice. Results should be considered supplementary information only.
• Accuracy Limitations: Voice analysis results are generated based on AI algorithms and statistical models which may have limitations or inaccuracies. Results should be interpreted with appropriate caution.
• Individual Differences: Each person's voice and traits are unique. Results should be considered as one of many factors in any decision-making process.

By using our services, you agree to:

• Use our services only for lawful purposes and in compliance with all applicable laws and regulations
• Obtain proper consent from individuals whose voice data is submitted for analysis when required by law
• Maintain the confidentiality of your account credentials and prevent unauthorized access
• Not attempt to reverse-engineer, decompile, or extract our proprietary algorithms or technology
• Not use our services to discriminate against individuals or groups based on protected characteristics

We may suspend or terminate your access to our services if:

• You violate these Terms of Service
• You use the services in a manner that could cause legal liability
• We are required to do so by law
• We decide to discontinue the services

You may terminate your use of our services according to the terms of your service agreement. Upon termination, your right to use the services will immediately cease.

If you have any questions, concerns, or requests regarding these Terms, our Privacy Policy, or your data, please contact us at:

We collect and process the following types of data:

• Voice Data: We collect and analyze the tonal aspects of voice during your use of our services. Important: The actual content of what is spoken is never listened to by a human at any time.
• Account Information: Information necessary for service provision including contact details, billing information, and account preferences.
• Service Usage Data: Technical information about how you interact with our services, including device information, IP address, and usage patterns.

We use your data for the following purposes:

• Providing and improving our voice analysis services
• Processing and fulfilling your requests
• Account management and billing
• Enhancing the functionality, features, and user experience
• Research and development to improve our algorithms and models (using anonymized data)
• Complying with legal obligations

We retain your data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

When your data is no longer needed for these purposes, we will securely delete or anonymize it. Anonymized data used for research and development may be retained indefinitely.

Depending on your location, you may have the following rights regarding your data:

To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the Contact section.

We implement robust security measures to protect your data, including:

• Encryption: Industry-standard encryption protocols to protect data during transmission and storage
• Access Controls: Strict access controls limiting data access to authorized personnel only
• Secure Infrastructure: Partnership with Microsoft Azure for secure cloud infrastructure
• Regular Audits: Ongoing security assessments and updates to our systems
• Employee Training: Security awareness training for all staff members

We may update these Terms of Service and Privacy Policy from time to time to reflect:

• Changes in our practices or services
• New legal requirements
• Improved security measures
• User feedback

When we make significant changes, we will notify you through email or through a notice on our website. The updated policies will be effective when posted unless otherwise stated. Your continued use of our services after changes indicates your acceptance of the revised terms.